Payment, Refund, Cancellation, and No-Show Terms & Conditions
PRICING AND PAYMENT
- Payments are collected via secure, encrypted platforms: STRIPE, PAYPAL. The COMPANY and its affiliates do not collect, store, or otherwise handle sensitive client financial information including credit card data.
- Price of investment at the time of enrolment is only available during time-limited cart-open period. Price-matching, grandfathering, or otherwise discounting enrolment fees to align with past promotional pricing will not be, and is not required to be, recognized by the COMPANY or its affiliates.
- For your convenience, instalment plans may be offered on a promotional case-by-case basis. The COMPANY will not honour past promotional instalment pricing. The COMPANY does not guarantee, and is not obligated to provide, continuity pricing outside of set promotional periods.
- Should the CLIENT choose to utilize an instalment plan, wherein equal payments are collected over an extended duration of several months, the CLIENT is herein obligated to make payments until the Fee is paid in full.
- Missed payments, such as with monthly instalment plans, must be paid within seven (7) days of the missed payment. If payment has not been received within seven days of the due date, the CLIENT will forfeit their access to ongoing programs, services, communities, events, workshops, or other scheduled COACHING . Reinstatements will be evaluated on a case-by-case basis after the CLIENT has prepared sufficient funds to PAY-IN-FULL. No further payment plans will be granted to any CLIENT with a history of defaulting on their financial commitments to this COMPANY.
- Should the CLIENT default, stop payment, dispute payment, or otherwise fail to meet the contractual obligations of Fee payment, the COMPANY reserves the right to escalate the matter to third-parties such as collections companies, claims court, etc. The COMPANY is not required to continue service, provide future service, or apply defaulted balances to any other PRODUCTS, SERVICES, COACHING, or access to other intellectual properties of the COMPANY and its AFFILIATES not otherwise listed.
- The COMPANY reserves the right to discontinue CLIENT access to COACHING, EDUCATIONAL MATERIALS, or other intellectual property of the COMPANY, for any reason including but not limited to payment delinquency, CLIENT unsuitability for the program and services.
- The COMPANY is not required to reimburse or compensate the CLIENT for any reason whatsoever. The CLIENT will not seek damages, reimbursement, balance carry-over, or other forms of special treatment, either fiscally or energetically.
- The COMPANY is not required to make allowances for extenuating circumstances.
- Oral contracts and verbal agreements are legally valid and binding forms of contract.
REFUND & CANCELLATION POLICY
- VIP Tier I & II Packages No refunds. The COMPANY shall not, for any reason, issue a refund for 1:1 private packages, including but not limited to, termination of this Agreement, with or without cause, by either party, discontinuation of the Program or Services, acts of God or force majeure events, impossibility of performance, or frustration of the Agreement’s purpose. The CLIENT understands that the COMPANY offers the PRODUCTS, SERVICES and COACHING conditionally, upon the CLIENT’s recognition of and acceptance that the COMPANY shall issue no refunds for any Fees paid pursuant to this agreement.
- Peace Love Stepmom: No refunds. The COMPANY shall not, for any reason, issue a refund for 1:1 private packages, including but not limited to, termination of this Agreement, with or without cause, by either party, discontinuation of the Program or Services, acts of God or force majeure events, impossibility of performance, or frustration of the Agreement’s purpose. The CLIENT understands that the COMPANY offers the PRODUCTS, SERVICES and COACHING conditionally, upon the CLIENT’s recognition of and acceptance that the COMPANY shall issue no refunds for any Fees paid pursuant to this agreement.
- Refunds No refunds. The COMPANY shall not, for any reason, issue a refund for 1:1 private packages, including but not limited to, termination of this Agreement, with or without cause, by either party, discontinuation of the Program or Services, acts of God or force majeure events, impossibility of performance, or frustration of the Agreement’s purpose. The CLIENT understands that the COMPANY offers the PRODUCTS, SERVICES and COACHING conditionally, upon the CLIENT’s recognition of and acceptance that the COMPANY shall issue no refunds for any Fees paid pursuant to this agreement.
- Cancellation of payment plans/instalment agreements is prohibited. The CLIENT is hereby responsible for full payment of program and service Fee. If you select an installment payment plan, you hereby grant the COMPANY permission to automatically charge the applicable services fee to your designated payment method at the beginning of each applicable payment period until all payments have been completed. Failure to pay may result in legal action due to breach of contract.
- The COMPANY reserves the right to terminate service to the CLIENT for any reason. The COMPANY is not required to reimburse, compensate, or otherwise expend resources in the form of time, energy, services, or access to the intellectual property including that of affiliates, following termination.
NO-SHOW POLICY
- VIP Tier I & II clients must reschedule their private calls at least 48 hours before the original session was scheduled. Any reschedules inside of 48 hours will be considered a NO-SHOW and will be cancelled.
- No-Shows for any Live Coaching Calls and/or Live Trainings in which the client has committed to attend are not eligible for “Make-Up Calls” by the COMPANY
- If you are having technical difficulties, or are experiencing a situation that is completely out of your control, allowances may be made on a case-by-case basis.
SCHEDULING
- Private Sessions may not be gifted to friends or spouses.
If you have any questions or concerns about these policies, I encourage you to reach out to me directly to discuss.
LIFETIME ACCESS
- Lifetime access to a program is limited to the specific program that was purchased under such conditions at the time of transaction.
- Lifetime access guarantees the CLIENT access for the lifetime of the program. Stepqueen is hereby not responsible to provide the CLIENT with products or services that extend beyond the lifetime of the specific program.
- The COMPANY will make no guarantees on the length of time or frequency in which a lifetime product or service will remain accessible by the CLIENT.
- The COMPANY is not required to apply balances or payments collected from the CLIENT to any other PRODUCTS, PROGRAMS, SERVICES, or COACHING.
- The CLIENT hereby releases STEPQUEEN from obligation of provisioning further products or services.
RELEASE OF LIABILITY
I understand that STEPQUEEN and all associated products and services, whether provided free of charge or transactionally for purchase, is intended for entertainment purposes only. I understand that the COMPANY is no substitute for licensed medical, psychological, or legal advice. I understand that it is my own responsibility to access professional care if and when needed. STEPQUEEN, its associates, its products, and its services are hereby released from liability of any and all discomfort, harm, significant life changes including distress in relationships, or further complaints considered to be damages, as a result of my own choice and free will to consume this content.